Ticket Info
Buy Tickets
Online
Etix.com
Phone: 1.919.653.0444
Directions to Epic
VIP Cabanas & Suites
Phone: 804.788.4281
Directions to Epic
Customer Care
Reprint your tickets
Email Customer Care
Call: 1.919.653.0444
FAQS
Q: Is there an age restriction?
Dance nights (Roundup, Impulse, Fever, Bollywood, Brain Drain, etc) are 18 and up (unless otherwise noted) but concerts are usually all ages. Check the listing on our calendar to see specifics about each event.
Q: Where are you located?
A. We are located at 140 Virginia St., Richmond, VA 23218 Near Canal and 14th inside a big, brick warehouse. The entrance to the club is located down the steps on the canal side.
Q: How can I purchase tickets for Epic events?
A: You can purchase tickets to all Epic events through our website.
Q: What forms of ID are acceptable?
A: We accept any form of state issued photo identification such as a drivers license or passport. School IDs are not an acceptable form of identification.
Q: Is there seating at Epic Theatre?
A: Yes, we have 3 VIP Cabana’s on the dance floor, 5 gorgeous VIP Sections up the second level, as well as 3 sky box suites.
Q: What do you offer to eat/drink?
A: We have 4 stocked bars and a bar menu. If you are interested in dining prior to the show Epic is connected to Lillian’s, a full service restaurant. We also Serve NY Style Pizza every night till closing time. Lillian’s will stay open later to ensure everyone gets a slice.
Q: Do you have a dress code?
A: Yes, no hats, no sunglasses, no loose or baggy clothing, no utility style/snow/construction boots, shirts should be no longer than the bottom of pant zippers. We ask that you leave contraband, knives, pepper spray, prescriptions, backpacks, and anything else that would appear to be a safety risk at home or else you will have to check it at the door.
Q: Do you have a coat check?
A: It depends on the weather outside, often during the winter months it will be set up and will cost $2 a coat.
Q: How do I get to Epic?
A: You can click on our directions page and it will give you step by step directions to the venue.
Q: What about parking?
A: There is no venue specific parking. Please do not park in the lot directly next to the venue or YOU WILL BE TOWED. The closest parking deck is at the corner of Cary and Canal Street on Virginia Street, which is a block away from the venue. There is $5 parking by the flood wall, to the left of our building.
Q: Can we bring cameras?
A: Most events you may bring cameras as long as they are point and shoot, not professional cameras. However, policies change per artist/event. It is OK to take pictures of your friends out, some artists however will not allow performance photos.
Q: I lost something at Epic. How can I get it back?
A: To retrieve a lost item email info@epicva.com and someone will get back to you with a day and time to retrieve it.
